Help centre

Frequently asked questions

Q: How much does shipping cost?

Standard shipping is free on orders of $60 CAD or more (before tax). Orders under $60 ship for a flat $12. Express shipping ($20) is also available at checkout.

Shipping, returns and product questions — answered. Can't find what you need? We reply within 24 hours.

Shipping
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Shipping

Where do you ship from?

All WEEEIES orders are packed and dispatched from Ontario, Canada.

How quickly will my order ship?

We pack and dispatch orders within 24–48 business hours.

How much does shipping cost?

Standard shipping is free on orders of $60 CAD or more (before tax). Orders under $60 ship for a flat $12. Express shipping ($20) is also available at checkout.

Do you ship outside Canada?

Right now we ship within Canada only.

Returns & orders

What is your return policy?

You can request a return within 14 days after your item is delivered. Items must be unused and in their original packaging. Return shipping is free — we'll send you a return label.

See our refund policy for full details.

How do I start a return?

Contact us at weeeies.woody@gmail.com before sending anything back. Once your return is approved, we'll send you instructions and a return label. Items sent back without a return request can't be accepted.

Can I cancel or change my order?

You can request a cancellation within 15 minutes of placing your order. Please contact us as soon as possible.

What if my order arrives damaged or I received the wrong item?

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or incorrect.

When will I get my refund?

We'll let you know once we've received and inspected your return. Approved refunds go back to your original payment method — your bank or payment provider may need a little extra time to post it.

Products

How does the Mix & Match 2-Pack work?

You get two complete reflective leash & collar sets. Choose a colour for Set 1 and Set 2 — two different colours, or the same colour twice. Colours: Black, Blue, Red, Purple and Pink.

How does the 3L fountain work without a filter?

A dual-tank system drains used water into a separate wastewater tank and refills the bowl with fresh, clean water — so there's no filter to replace.

How long does the fountain last per charge and per fill?

It's cordless, with a rechargeable USB-C battery that provides up to 180 days of power per charge. The 3L tank provides 3 to 9 days of fresh water per fill.